Privacy Policy

SasaRide is a ride-hailing service in Tanzania, operated by Skyconnect Company Limited ("SasaRide", "we", "us"). This policy explains what personal information the SasaRide app and website collect, why, who we share it with, how long we keep it, and the choices you have. It applies to riders, drivers and vehicle owners.

Account information: your phone number (or email address) used to sign in with a one-time code, your name, and optionally your profile photo, gender and preferred language. We do not use passwords.

Location: your precise location while you use the app, to find pickups, show nearby drivers, price and route trips. If you drive with SasaRide, your location is shared continuously while you are online, including when the app is in the background (on Android this is shown by a persistent notification), so riders can be matched with you and follow their trip.

Trips and payments: pickup and drop-off points, routes, times, fares, payment method, wallet top-ups and payouts, promotions and ratings. Card and mobile-money details are handled by our payment provider; we keep the transaction record.

Messages and calls: in-trip chat messages between rider and driver, call records (who called whom and when; we do not record the audio), messages you send to our assistant Eve, and support requests.

Safety features: the trusted contacts you add (their name and phone number) and SOS alerts with your location at the time.

Driver and vehicle information: your legal name, national ID (NIDA) and driving licence numbers, licence and identity documents, a selfie, vehicle details (make, model, colour, plate) and vehicle photos and papers, used to verify you and to meet transport regulations.

Device and diagnostics: device identifiers used for sign-in security and push notifications, app version, and crash reports.

Saved places and searches: places you save (such as home or work) and the addresses you search for.

To provide the service: create and secure your account, match riders with drivers, calculate fares, process payments and payouts, connect calls and chat, send trip updates and receipts, and provide support.

For safety and security: verify drivers and vehicles, share live trips with your trusted contacts when you choose to, handle SOS alerts, investigate disputes, and detect fraud and abuse.

To meet legal obligations: report trips and drivers to the Land Transport Regulatory Authority (LATRA) as transport law requires, and keep accounting and tax records.

To improve SasaRide: understand how features are used and fix problems. We do not sell your personal information and we do not use it for third-party advertising.

With other users, to complete a trip: a rider sees their driver's first name, photo, rating, vehicle and live location; a driver sees their rider's name, pickup and destination. Trusted contacts you choose see your live trip when you share it.

With service providers that run SasaRide for us, only for that purpose: Google (maps, places, routes and Firebase push notifications), Apple (push notifications), SMS and WhatsApp messaging providers (including Meta), Resend (email), LiveKit (voice calls), SkyPay (payments), Sentry (crash reports) and our cloud hosting providers.

With authorities: LATRA for transport regulation, and law enforcement or courts when the law requires it or to protect someone's safety.

In a business transfer, such as a merger or acquisition, in which case we will tell you before your information becomes subject to a different policy.

SasaRide's servers and databases are hosted in data centres in the European Union, and some service providers process data in other countries. Wherever your information is processed, we protect it as described in this policy.

All data is encrypted in transit. Chat messages are encrypted at rest, identity documents are kept in private storage, and access is limited to the staff who need it. No system is perfectly secure, but we work to protect your information and will notify you and the authorities of a breach as the law requires.

We keep your account information for as long as your account is open. When you delete your account, your personal information is deleted or anonymized straight away (see Delete Your Account). Records of trips, payments, wallet transactions and ratings are kept anonymized for accounting, tax, dispute handling and regulatory purposes, and records we must keep by law are kept for the period the law requires.

You can access and update your profile in the app, choose which permissions to grant (you can turn location off, though booking and driving need it), and delete your account at any time from Account, then Account actions, then Delete account. You can also ask us for a copy of your information, to correct it, or to delete part of it, by contacting us below.

SasaRide accounts are for people aged 18 or over. We do not knowingly collect information from children; if we learn that we have, we delete it.

Our website uses cookies and similar technologies, including Google Analytics; see our Cookie Policy for details and choices. The SasaRide app does not use advertising cookies.

We may update this policy as SasaRide changes. We will post the new version here with a new date and, for important changes, tell you in the app.

Questions or requests about your privacy:

Email: support@sasaride.ai

Phone: +255 719 007 163

Skyconnect Company Limited, 24th Floor, PSSF Tower, Sam Nujoma Rd, Dar es Salaam, Tanzania