Terms of Use

These Terms of Use ("Terms") are an agreement between you and Skyconnect Company Limited, which operates SasaRide ("SasaRide", "we", "us"). They apply when you use the SasaRide app or website as a rider, a driver or a vehicle owner. By creating an account or using SasaRide you accept these Terms and our Privacy Policy. If you do not agree, do not use SasaRide.

SasaRide is a technology platform that connects people who need a ride or a delivery with independent drivers in Tanzania. Services include on-demand rides (Boda, Bajaj and Sasa), Special Hire, shared rides (Sasa Share), parcel delivery (SasaSend) and our assistant Eve. Not every service is available in every area or at every time.

Drivers provide the transport service to riders. Drivers are independent and are not employees or agents of SasaRide, and they are responsible for holding the licences, insurance and registrations the law requires.

You must be at least 18 years old to create an account. You sign in with your phone number (or email address) and a one-time code; keep your phone and codes to yourself, because you are responsible for activity on your account. Give accurate information and keep it up to date.

For your security, an account is usually signed in on one device at a time; signing in on a new device may sign out the old one.

When you request a trip, the app shows the price before you confirm. The final fare can change if the trip changes after you book, for example a new destination, added stops, a different route you ask for, or waiting time, and the app shows the updated amount.

Be ready at the pickup point, treat your driver and their vehicle with respect, and wear a helmet or seatbelt where one is provided. Cancelling after a driver has accepted, or not showing up, may lead to a cancellation fee where the app shows one.

You can pay in cash to the driver or from your SasaRide wallet, where available. Wallet top-ups and payouts are processed by our payment provider over mobile money. Your wallet balance is not a bank account and does not earn interest.

Promotions, discounts and referral rewards are subject to the conditions shown with them, can be changed or ended, have no cash value unless stated, and may be withdrawn if they are misused.

To drive you must pass our checks: a valid driving licence, national ID, a roadworthy vehicle with the documents we ask for, and the registration Tanzanian transport regulations require, including with the Land Transport Regulatory Authority (LATRA). Keep your documents valid; expired documents can pause your account.

SasaRide charges drivers a commission on completed trips, shown in the app. When a rider pays in cash, the commission becomes a balance you owe SasaRide; if what you owe stays above the limit shown in the app for too long, you cannot accept trips until it is paid. Drive safely, follow traffic laws, and never accept a trip under the influence of alcohol or drugs.

SasaRide offers safety tools such as live trip sharing with your trusted contacts, an SOS button and driver verification. They help, but they do not replace emergency services: in an emergency, call the police or emergency services first.

Riders and drivers can rate each other after a trip; ratings help keep the service safe and reliable. You agree not to harass, threaten or discriminate against anyone, not to damage vehicles, not to carry illegal or dangerous items, not to misuse promotions or create fake accounts, and not to interfere with the app, scrape it or access other people's data.

We may suspend or close an account that breaks these Terms or the law, puts others at risk, or is used for fraud. You can delete your account at any time in the app (Account, then Account actions, then Delete account); see Delete Your Account for what happens to your data.

We work to keep SasaRide available and accurate, but it is provided as it is and as available. To the extent the law allows, SasaRide is not liable for indirect or consequential losses, or for the acts or omissions of drivers, riders or other third parties. Nothing in these Terms limits liability that cannot be limited by law.

If something goes wrong with a trip or a payment, report it in the app or contact support first; most issues are resolved there. These Terms are governed by the laws of the United Republic of Tanzania, and any dispute that cannot be resolved with us will be settled by the courts of Tanzania.

We may update these Terms as SasaRide changes. We will post the new version here with a new date and, for important changes, tell you in the app before they take effect. Continuing to use SasaRide after that means you accept the updated Terms.

Questions about these Terms:

Email: support@sasaride.ai

Phone: +255 719 007 163

Skyconnect Company Limited, 24th Floor, PSSF Tower, Sam Nujoma Rd, Dar es Salaam, Tanzania