Frequently Asked Questions

Download the SasaRide app from the App Store or Google Play, enter your phone number, and confirm the verification code we send you by SMS. That's it — no email or paperwork required.

If you don't have a smartphone, you can still use SasaRide: just text 'SASA' to 15962 and Eve, our AI assistant, will set you up over SMS.

Open the app, set your pickup point and destination, and review the fare estimate shown upfront. Choose your preferred vehicle type and confirm — a nearby driver will accept your request and you can track them on the map in real time.

You can also book without internet by texting your trip details to 15962. Eve AI will confirm your fare and dispatch a driver, all over SMS on any phone and any network.

You can pay with M-Pesa, Tigo Pesa, or cash — whatever works for you. Mobile money payments are confirmed instantly at the end of your trip, and every ride gets a receipt with a full fare breakdown.

Fares are calculated based on a combination of base fare, distance travelled, and time spent in the vehicle. During periods of high demand, dynamic pricing may apply. You will always see an estimated fare before confirming your ride so there are no surprises.

You can cancel free of charge within a short window after booking. If you cancel after a driver is already on their way, a small cancellation fee may apply to compensate the driver for their time and fuel.

Repeated last-minute cancellations may temporarily limit your ability to book, so please only request a ride when you're ready to travel.

Yes. You can add extra stops when booking or ask your driver to add one mid-trip from the app. The fare estimate updates automatically to reflect the additional distance and time.

Every driver must hold a valid Tanzanian driving licence of the appropriate class and a LATRA-issued operator permit, and must pass a thorough background check before their first trip. Drivers also complete a safety and customer service orientation.

We re-verify documents periodically and automatically deactivate drivers whose documents expire until they are back in compliance.

Use the emergency button in the app to alert our safety team and share your live location, or call the national emergency number 112 immediately if you are in danger.

You can also share your trip in real time with family or friends so someone you trust always knows where you are. Our support team is available 24/7 for urgent safety concerns.

All vehicles on the platform are required to carry valid third-party and passenger insurance, as mandated by LATRA. This means every trip you take is covered from pickup to drop-off.

Apply in the app or on our website with your driving licence, LATRA operator permit, and vehicle documents. Once your background check and vehicle inspection are complete, you'll attend a short orientation and can start accepting trips — usually within a few days.

Cash fares are yours immediately, and mobile money fares are settled to your wallet after each trip. Weekly payouts transfer your balance to M-Pesa or Tigo Pesa, and you can track every shilling of your earnings in the driver app.

Vehicles must be no older than 15 years, pass a roadworthiness inspection at a LATRA-approved centre, carry valid third-party and passenger insurance, and be registered with LATRA. They should be kept clean, safe, and mechanically sound.