SasaRide

Help Center

Guides and answers for riders and drivers — and every way to reach us

Browse by topic

Getting startedCreating an account, booking your first ride, and payment options.Rides & pricingHow fares work, cancellations, and adding stops to a trip.SafetyDriver vetting, emergencies, and insurance coverage.Driving with SasaRideSign-up requirements, payouts, and vehicle standards.

Talk to a human

Our support team is available every day. Pick whichever channel is easiest for you — we answer all of them.

WhatsApp+255 798 540 540Fastest — typical reply in minutesEmailsupport@sasaride.aiReplies within 24 hoursSMSText 'HELP' to 15962Works on any phone, no internet

What happens when you contact us

  1. 1You reach outSend your question or issue through any channel above, with your trip details if relevant.
  2. 2We investigateA support agent picks up your case, reviews the trip data, and follows up if anything is unclear.
  3. 3You get an answerWe resolve most cases within 24 hours — refunds, corrections, or a clear explanation.

Urgent safety issues are prioritised around the clock — see the Safety Center.

Can't find what you're looking for?

Reach out to our support team and we will get back to you within 24 hours.

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